1. Introduction
Welcome to Feedback Button ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback button service and website.
By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our service.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, and password.
- Website Information: Domain names, website URLs, and descriptions of the sites where you install our widget.
- Feedback Data: User feedback, ratings, and comments submitted through your feedback widgets.
- Payment Information: Billing details and payment method information (processed securely through third-party payment processors).
2.2 Information Automatically Collected
- Usage Data: How you interact with our service, including clicks, page views, and feature usage.
- Technical Information: IP addresses, browser type and version, device information, and operating system.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience.
2.3 Information from Third Parties
We may receive information about you from third-party services when you choose to connect your accounts or when website visitors submit feedback through widgets installed on third-party websites.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, operate, and maintain our feedback widget service.
- Service Provision: To provide, operate, and maintain our feedback button service.
- Account Management: To create and manage your account, authenticate users, and provide customer support.
- Communication: To send you service-related notifications, updates, and marketing communications (with your consent).
- Analytics and Improvement: To analyze usage patterns and improve our service functionality and user experience.
- Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our service (hosting, analytics, payment processing).
- Legal Requirements: When required by law, court order, or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Consent: When you have given explicit consent for specific sharing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and monitoring
- Access controls and authentication mechanisms
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account Data: Retained while your account is active and for a reasonable period thereafter.
- Feedback Data: Retained as long as you maintain your account or as required for business purposes.
- Usage Data: Generally retained for up to 2 years for analytics purposes.
- Legal Obligations: Some data may be retained longer to comply with legal requirements.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information we hold.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (subject to certain limitations).
- Portability: Request a copy of your personal information in a structured format.
- Objection: Object to certain processing activities.
- Restriction: Request restriction of processing in certain circumstances.
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you. Our Cookie Policy provides detailed information about:
- Types of cookies we use (essential, analytics, marketing)
- How to manage cookie preferences
- Third-party cookies and their purposes
- How cookies affect your privacy
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by regulatory bodies
- Other legally recognized transfer mechanisms
10. Children's Privacy
Our service is not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our service
Your continued use of our service after the effective date of the revised Privacy Policy constitutes acceptance of the changes.
13. Compliance and Certifications
Our privacy practices are designed to comply with applicable data protection regulations, including:
- General Data Protection Regulation (GDPR) - European Union
- California Consumer Privacy Act (CCPA) - California, USA
- Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
- Other applicable local and national privacy laws