1. Acceptance of Terms
Welcome to Feedback Button. These Terms of Service ("Terms") govern your use of our feedback button service, website, and related services (collectively, the "Service") operated by Feedback Button ("we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.
2. Description of Service
Feedback Button provides a web-based feedback collection system that allows website owners to embed customizable feedback buttons on their websites to collect user feedback, ratings, and comments.
Our Service includes:
- Customizable feedback buttons
- Dashboard for managing feedback and analytics
- API access for integration
- Email notifications and reporting
- Data export capabilities
3. Account Registration and Security
3.1 Account Creation
To use certain features of our Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
3.2 Account Security
- You are responsible for safeguarding your account credentials
- You must notify us immediately of any unauthorized use of your account
- We are not liable for any loss or damage arising from your failure to protect your account
- You may not share your account with others or allow others to access your account
3.3 Account Termination
You may terminate your account at any time. We reserve the right to suspend or terminate your account if you violate these Terms or engage in conduct that we determine is harmful to other users or our Service.
4. Acceptable Use Policy
4.1 Permitted Uses
You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a manner consistent with all applicable laws and regulations.
4.2 Prohibited Activities
You agree not to:
- Use the Service for any unlawful purpose or to solicit unlawful activity
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the Service or servers connected to the Service
- Transmit viruses, malware, or other malicious code
- Collect or harvest personal information from other users
- Use the Service to send spam or unsolicited communications
- Impersonate others or provide false information
- Violate the privacy rights of others
- Use the Service in a way that could damage our reputation
5. Payment Terms and Billing
5.1 Pricing and Fees
Our pricing is clearly displayed on our website. By purchasing our Service, you agree to pay all applicable fees as described at the time of purchase.
5.2 Payment Processing
- Payments are processed through secure third-party payment processors
- All fees are non-refundable unless otherwise stated
- You authorize us to charge your payment method for all fees
- You are responsible for all taxes associated with your purchase
5.3 Refunds and Cancellations
Due to the nature of our digital service, all sales are final. However, we may provide refunds at our sole discretion for specific circumstances, such as service outages or billing errors.
6. Intellectual Property Rights
6.1 Our Intellectual Property
The Service and all content, features, and functionality are owned by Feedback Button and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
6.2 Your Content
You retain ownership of any content you submit through the Service. However, by using our Service, you grant us a limited, non-exclusive, royalty-free license to use, store, and process your content as necessary to provide the Service.
6.3 Feedback Data
Feedback collected through your widgets belongs to you. We do not claim ownership of user feedback but may use anonymized, aggregated data for service improvement and analytics purposes.
7. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.
You are responsible for ensuring that your use of our Service complies with applicable data protection laws, including obtaining necessary consents from your website visitors before collecting their feedback.
8. Service Availability and Modifications
8.1 Service Availability
We strive to maintain high service availability but cannot guarantee uninterrupted service. We may experience downtime for maintenance, updates, or due to factors beyond our control.
8.2 Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.
9. Disclaimers and Limitations of Liability
9.1 Service Disclaimer
The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
9.2 Limitation of Liability
To the maximum extent permitted by law, Feedback Button shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
9.3 Maximum Liability
Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Feedback Button and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of another party
- Any content you submit or collect through the Service
11. Dispute Resolution
11.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.
11.2 Dispute Resolution Process
Before filing any legal action, you agree to attempt to resolve disputes through direct negotiation with us. If informal resolution is unsuccessful, disputes may be resolved through binding arbitration or in the courts of [Your Jurisdiction].
12. Third-Party Services and Links
Our Service may contain links to third-party websites or services that are not owned or controlled by Feedback Button. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
We may use third-party service providers to facilitate our Service. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
13. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice before new terms take effect. Material changes will be communicated through:
- Email notifications to registered users
- Prominent notices on our website
- In-app notifications
Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.
14. Severability and Waiver
14.1 Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
14.2 Waiver
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision shall not constitute a waiver of such right or provision.